Legal — Terms, Privacy & Customer Rights (NZ)
This page explains our Terms of Service, how we handle personal information under the New Zealand Privacy Act 2020, consumer guarantees, refunds, and how to make complaints.
Terms of Service
By booking or receiving services from Joyventure (NZBN 9429041687654) you agree to our terms below. Services include eyelash extensions, facials, waxing, manicure and pedicure, and brow shaping at our Auckland and Wellington locations.
- Bookings: online or by phone. Cancellations within 24 hours may incur a fee.
- Payment: accepted at the studio; gift cards are non-refundable where allowed by law.
- Health & safety: disclose relevant medical or skin conditions prior to treatments.
Privacy & Personal Information (Privacy Act 2020)
We collect and store personal information necessary to provide bookings and treatments. Our practices are guided by the New Zealand Privacy Act 2020. We only retain information as long as needed and keep it secure.
What we collect
- Contact details (name, phone, email)
- Treatment history and clinical notes (with consent)
- Payment and booking records
Privacy contact
If you wish to make a request under the Privacy Act, please use our data access form below or write to our Data Protection Officer at the studio address.
Consumer Guarantees, Refunds & Cancellation
As a New Zealand business, Joyventure observes the Consumer Guarantees Act where applicable. Services are provided with reasonable care and skill. If a service fails to meet guarantees, contact us promptly and we will offer remedies consistent with law.
| Issue | Typical Response | Timeframe |
|---|---|---|
| Booking cancellation (client) | Fee may apply if under 24 hours | Immediate |
| Service complaint | Remedial appointment or partial refund | Within 10 working days |
| Data access request | Provide copy or refusal with reason | Up to 20 working days |
Data access & correction request
Use this form to request access to or correction of personal information we hold about you. We will respond in line with the Privacy Act 2020.
What to expect
- We may ask for identification to verify requests.
- Requests are handled without charge unless manifestly unfounded or excessive.
- We aim to respond within 20 working days; complex requests may require more time.
Dispute resolution & governing law
These terms are governed by the laws of New Zealand. For disputes we encourage contacting us first; unresolved matters may be directed to the appropriate New Zealand dispute resolution body or the courts.
Contact for legal notices
Joyventure27B Kauri Street, Mount Eden, Auckland 1024
NZBN: 9429041687654
Email: Joyventure@outlook.com
Phone: + (64) 21 784-95-03
Last updated: 12 July 2026. We may update these terms; the latest version is available on this page.