Privacy Policy

Joyventure operates beauty salon services in New Zealand and respects the privacy of clients, prospective clients, suppliers, and visitors to our website. This Privacy Policy describes how we collect, use, disclose, and protect personal information, and outlines choices available to you. We handle personal information in a manner consistent with the Privacy Act 2020 (NZ) and applicable industry guidance. By engaging with our services or interacting with us online or in person, you acknowledge the practices described here.

Information we collect. We may collect contact details (such as name, email address, and phone number), basic profile preferences (for example, treatment interests, skin or nail considerations shared during consultation), booking details, payment confirmations processed by our payment partners, and communications you send to us. When you visit our website, we may collect device data, approximate location, and usage insights through cookies or similar technologies to help us improve navigation and content relevance.

How we use information. Personal information is used to provide and manage appointments, tailor treatments, deliver reminders and service updates, respond to enquiries, support aftercare, and maintain safety and hygiene standards. We may also use information to improve service quality, train staff, and develop resources that help clients plan comfortable routines. From time to time we may send helpful tips or news about scheduling and availability; you can opt out of such messages by using the unsubscribe link or contacting us directly.

Sharing and disclosures. We may share personal information with trusted providers that support our operations, such as booking platforms, email systems, and payment processors. These parties process information only as instructed by us and must protect it appropriately. We may disclose information where required by law, to protect health and safety, or to respond to valid legal processes. We do not sell personal information. If our business structure changes, such as through reorganisation, information may transfer as part of that process in accordance with this Policy.

Cookies and analytics. Cookies help us understand site usage, remember preferences, and present content more effectively. You can manage cookie preferences through your browser settings. Declining certain cookies may affect some website features, though core content remains accessible. Our cookie banner provides quick choices and a link to this Policy.

Data retention. We retain personal information for periods necessary to deliver services, meet legal obligations, resolve disputes, and maintain accurate records. Retention timeframes vary depending on the nature of the information and the context in which it was collected. When information is *** longer required, we aim to de-identify or securely dispose of it.

Security. We take reasonable steps to protect personal information against misuse, interference, loss, and unauthorised access, modification, or disclosure. Measures include access controls, staff training, and prudent selection of service providers. While safeguards reduce risk, *** method of transmission or storage is entirely risk-free; we encourage clients to share only information that is relevant for bookings and care.

Your rights. Subject to applicable law, you may request access to personal information we hold about you and ask for corrections where details are inaccurate or incomplete. We will respond within a reasonable timeframe and may require verification of identity before acting on a request. Options to manage promotional messages are available within communications, and you may contact us to update your preferences at any time.

International disclosures. Our service providers may operate in or store data in locations outside New Zealand. Where this occurs, we take steps to ensure that privacy protections are comparable to those in New Zealand or otherwise safeguarded by appropriate contractual measures.

Children. Our services are designed for general audiences. For younger clients receiving age-appropriate treatments, an accompanying parent or legal guardian should manage bookings and consents.

Updates to this Policy. We may revise this Privacy Policy periodically to reflect service or legal developments. The updated version will be posted on our website with an effective date. Material changes will be communicated through prominent notices on relevant channels.

Contact. To ask questions, request access or correction, or raise a concern, please contact Joyventure at Joyventure@outlook.com or by phone at + (64) 21 784-95-03. Postal or in-person queries may be addressed to 27B Kauri Street, Mount Eden, Auckland 1024, New Zealand. You may also find additional compliance information in our Legal section.